Case Study: Rack Room Shoes achieves more buyer confidence and review syndication growth with PowerReviews

Rack Room Shoes - Customer Case Study

Rack Room Shoes, the trusted footwear retailer with about 520 U.S. stores, needed to strengthen its ecommerce experience and help shoppers feel more confident choosing from its “endless aisle” of 9.5 million pairs of shoes. The company turned to PowerReviews for Ratings & Reviews, UGC Syndication, and UGC Analytics to support its customer decision-making.

PowerReviews implemented its Content Moderation, Analytics and Insights capabilities to power Rack Room Shoes’ reviews program and amplify user-generated content across the shopping journey. The result was a 354% year-over-year increase in review syndication, helping boost ratings-and-reviews engagement and buyer confidence.

Rack Room Shoes

Meghan Volk

Ecommerce Specialist