Case Study: National Business Furniture boosts sales and customer service with PowerReviews

NBF Boosts Sales, Customer Service with PowerReviews

National Business Furniture, a long-time provider of office furniture and workspace solutions, needed a better way to gather customer feedback and improve the online shopping experience. To support its digital and physical sales model, the company turned to PowerReviews for ratings, reviews, and questions-and-answers capabilities.

PowerReviews implemented a customer-friendly review and Q&A solution that made it easier for National Business Furniture to collect native reviews and access reporting and metrics. The result was faster answers to customer questions—often in less than 48 hours—along with improved customer service, stronger sales support, and a smoother, more efficient user experience.

National Business Furniture

Jennifer Pelt

Senior Digital Merchandiser