Case Study: Staples increases agent productivity by 40% with Powerfront's INSIDE platform

Staples increases productivity by 40% with Powerfront

Staples sought to deliver a frictionless commerce experience across its multiple customer segments. To achieve this, they implemented Powerfront's INSIDE platform, an Agentic AI Chatbot and Live Chat Messaging service.

By using Powerfront's INSIDE Live console, Staples provided its agents with one-click access to all necessary customer information. This solution increased agent concurrency and enhanced efficiency. The implementation resulted in a 40% increase in agent productivity and year-over-year growth in average order value (AVO).

Staples