Case Study: Rooms To Go achieves a 97.68% response rate with Powerfront INSIDE AI Chat and Live Chat Platform

Rooms To Go boosts proactive chat AVO by 37% with Powerfront

Rooms To Go, a major furniture retailer, partnered with Powerfront to enhance their digital customer engagement. They sought to emotionally connect with customers across their platforms and replicate the in-store experience online.

Using Powerfront's INSIDE store app, their sales teams were equipped with visual data and customer insights like browser history to proactively guide shoppers. This solution from Powerfront delivered significant results, including a 97.68% response rate and a 37% year-over-year increase in proactive chat AVO.

Rooms To Go