Case Study: Mornington Peninsula Shire Council resolves 85% of enquiries immediately with Powerfront INSIDE

Mornington Peninsula Shire Council resolves 85% of enquiries with Powerfront

Mornington Peninsula Shire Council sought a solution to scale with customer demand and alleviate stress on its contact center without increasing the burden on its ratepayers. They partnered with Powerfront to implement its INSIDE platform, which required onshore data servers to meet strict data sovereignty requirements.

By deploying Powerfront's solution, the council was able to resolve approximately 85% of enquiries immediately with close to zero wait time for a customer service staff member. This resulted in an exceptional 92.6% customer satisfaction score for the channel. Powerfront provided incredible support throughout the installation and go-live process, making INSIDE a huge part of the council's business operations.

Morninginton Peninsula Shire Council