Case Study: Contiki achieves 25x more online conversions with Powerfront's INSIDE platform

Contiki expertly navigates customers to their destinations using the INSIDE platform

Contiki, a travel company serving 18–35-year-old travelers, needed a better way to help visitors navigate its large, complex website and discover the right trips. With so much information, inspiration, and product choice online, Contiki wanted a more engaging support experience for customers who often need extra guidance while planning travel.

Powerfront’s INSIDE platform gave Contiki’s chat operators a more interactive way to act as travel agents, proactively guiding customers, answering questions, and helping reduce friction during the buying process. The result was increased customer inquiries, higher conversion rates, reduced handling time, and 25 times more online conversions with proactive chat, while also helping Contiki resolve FAQs in seconds instead of minutes.

Contiki

Jen Helsper

Marketing & Communications Specialist