Case Study: Bayside City Council boosts resident satisfaction with Powerfront INSIDE Agentic AI

Bayside City Council boosts resident satisfaction by 147% with Powerfront

Bayside City Council sought to transform a frustrating digital journey for its residents into a trusted community resource. They partnered with Powerfront to implement its INSIDE™ Agentic AI solution to revolutionize their resident services and improve digital engagement.

Powerfront's solution enabled the council to resolve 92% of resident enquiries autonomously and around the clock. This implementation led to a 147% increase in resident satisfaction and reduced "Contact Us" webform submissions by 23.5%, dramatically streamlining service delivery for a diverse community.

Bayside City Council