Case Study: Toronto Water Department eliminates duplicate data entry with Powerfleet's FieldWorker

Toronto Water Department - Customer Case Study

The Toronto Water Department, responsible for a vast water infrastructure, faced inefficiencies with its paper-based work-order system. Manual data entry was duplicated, compliance validation was difficult, and the existing electronic solution required constant connectivity that was often unavailable. They partnered with Powerfleet, using its FieldWorker platform, to develop a flexible mobile solution to standardize processes and eliminate redundant data entry.

Powerfleet's solution integrated with the city's InforHansen system, allowing field staff to capture asset data like GPS location and inspection details directly on a mobile device. This eliminated manual transcription, created reliable and accountable data for compliance, and provided the fire department with a web portal for immediate access to hydrant status. The implementation resulted in standardized processes, significant cost savings from eliminating duplicate data entry, and a 20% increase in productivity since the overarching improvement program began.

Toronto Water Department