Case Study: Ghent Fire Brigade – Zone Centrum achieves faster, better-informed emergency response with Powerfleet

Ghent Fire Brigade – Zone Centrum - Customer Case Study

The Ghent Fire Brigade – Zone Centrum faced a significant challenge following a large-scale reorganization that expanded its operational area, as its personnel were no longer locally familiar with the region. Their outdated, paper-based dispatching and navigation methods were inadequate for emergency response, creating potential for stress and delays. To address this, they partnered with Powerfleet to implement a professional solution leveraging ruggedized tablets and the FieldMap app to ensure crews could be guided efficiently and stay informed.

Powerfleet’s solution integrated its FieldMap and FieldDesk modules with the fire brigade's in-house systems, creating a critical link between the central back office and vehicles. This provided real-time GPS tracking, efficient dispatching, route optimization, and two-way communication. The results included significantly optimized response times, maximum operational efficiency for field crews, and the ability to refute misunderstandings about vehicle operation through detailed reporting.

Ghent Fire Brigade – Zone Centrum

Sam Gydé

Head of dispatching and ICT of the Ghent Fire Brigade