Case Study: City of Burnside achieves greater visibility and reduced manual handling with Powerfleet

City of Burnside - Customer Case Study

The City of Burnside, one of Adelaide’s oldest residential areas, needed a better way to locate and track all types of municipal vehicles and to handle customer complaints without time-consuming manual investigations. The council turned to Powerfleet, using Fleet Complete’s Fleet Tracker along with Driver ID and In Vehicle Duress solutions to improve visibility, safety, and reporting.

Powerfleet implemented a system that gave the City of Burnside real-time vehicle tracking, clearer driver accountability, and immediate duress alerts for workers in remote or solitary situations. The results included faster complaint resolution, reduced manual handling and investigation time, improved identification of vehicle operators, and better worker safety—while also revealing tasks that had been done manually and could be automated to reduce injury risk.

City of Burnside