Case Study: Durham Police Department stays compliant during ransomware and pandemic disruptions with PowerDMS

Durham Police Department keeps operations running through ransomware with PowerDMS

The Durham Police Department faced significant challenges managing accreditation, policies, and compliance with outdated paper and email systems, a process exacerbated by the COVID-19 pandemic. Their situation became critical when a city-wide ransomware attack just days before a major onsite assessment disabled all network access, email, and phones. The department needed a secure, reliable method to manage documents and maintain operations.

By implementing the PowerDMS platform, the department digitized its policy management and accreditation workflows. PowerDMS provided crucial features like document collaboration, automated approval workflows, and mobile access. This allowed the department to host its assessment successfully during the network outage and maintain critical communications and reporting throughout the malware attack and pandemic. PowerDMS enabled continuous operations, protected the department from compliance risks, and served as a vital communication lifeline for the entire city during the crisis.

Durham Police Department