Case Study: Cincinnati ECC boosts policy retention with PowerDMS PowerRecall

Cincinnati ECC boosts policy retention 10% in under 100 days with PowerDMS

The Cincinnati Emergency Communications Center (ECC) faced significant challenges in training its 160 staff members and ensuring policy retention in its high-stakes, 24/7 environment. Traditional refresher training was time-consuming to create and schedule, and the organization struggled with "sign-it-and-forget-it" behavior, where staff acknowledged policies but meaningful comprehension was difficult to measure. To address this, they turned to PowerDMS and its PowerRecall product.

Using PowerDMS's AI-driven PowerRecall solution, the ECC generated over 600 microlearning flashcards with minimal manual effort. This provided personalized, adaptive training that targeted individual knowledge gaps. As a result, Cincinnati ECC saw a 10% improvement in policy comprehension and retention scores in under 100 days, alongside measurable gains in quality assurance compliance and a boost in employee engagement through gamified learning.