Case Study: a New Zealand internet, communication, and SMS provider improves tech support efficiency with Powercode's custom admin panel

New Zealand Internet, Communication, and SMS Provider boosts tech support efficiency with Powercode

The customer, a New Zealand internet, communication, and SMS provider, faced the challenge of consolidating its disparate tech support and client management tools into a single, efficient platform. They needed a solution integrated with Zendesk that offered rich data visualization and a clean interface for its managers and support agents. Powercode was engaged to build this custom admin panel.

Powercode delivered a unified admin panel integrated with Zendesk for support ticket management, alongside web and mobile applications for end clients. The solution featured comprehensive statistical data visualization and in-app payment functionality. This resulted in a significantly more efficient tech support workflow, clear management reporting, and a seamless cross-platform experience for customers.