Case Study: Smart Talk Speech Pathology achieves rapid growth to 15 practitioners and 3 clinics with Power Diary

Speech Pathologist says new systems were a big factor in growing to 15 practitioners and 3 clinics within 3 years

Smart Talk Speech Pathology, led by Lauren Miko and Catherine de Beaux, faced rapid demand and the need to scale from a small team to a multi-location practice. The clinic was hampered by paper-based, disconnected systems—manual SMS reminders, separate calendars and invoicing, and missed billings—so they selected Power Diary practice management software (and moved accounting to Xero) to create a paperless, integrated workflow that could support multiple therapists and locations.

By implementing Power Diary alongside a cloud-based accounting system, scanned records and Dropbox, Smart Talk streamlined scheduling with colour-coded calendars and rosters, automated SMS/email reminders, and integrated Medicare and invoicing. Power Diary’s features delivered immediate efficiency gains, reduced missed invoices and improved attendance, and helped drive measurable growth—from one site to three clinics and 15 practitioners within about three years.

Smart Talk Speech Pathology

Lauren Miko

Speech Pathologist