Case Study: Psi Balance Psychology achieves streamlined administration and superior client service with Power Diary

Psychology Clinic Uses Power Diary to Minimise Administration and Focus on Customer Service

Psi Balance Psychology, led by Ray Inkpen, faced heavy administrative overhead after launching — relying on an answering service and Outlook for bookings produced manual, error-prone processes and limited staff flexibility. They chose Power Diary’s practice management system (recommended by a call centre and seen in other practices) to centralise appointments, invoicing, reminders and client communications.

Power Diary’s solution — automatic SMS reminders, an online booking portal, message trails, color-coded calendars, Xero integration and responsive online support — let Psi Balance Psychology streamline workflows, scale to five psychologists operating near capacity, and allow their practice manager to work school hours or from home. The clinic now handles most bookings and reminders by SMS or online self-service, reduces end-of-day reporting to about 15 minutes, and Ray estimates Power Diary saves him roughly two hours a day while improving client service.

Psi Balance Psychology

Raymond Inkpen

Principal Clinical Psychologist