Case Study: Byford Physiotherapy achieves a streamlined, paperless practice and improved work–life balance with Power Diary

Physiotherapist transitions from being a ‘paper-girl’ to having systems for everything

Byford Physiotherapy, run by Allison Wheatley, faced the challenge of running a busy solo clinic from a semi-rural location while being “very non-technical” and reliant on paper for notes, scheduling and client communications. Allison selected Power Diary as her practice management system to gain mobile appointment control, online notes, client messaging and integrations (including Physitrack and Xero) to streamline operations and support home visits and hydrotherapy work.

Power Diary delivered a portable, integrated solution—online notes, SMS, Online Forms, a client portal and Physitrack integration—so Allison can update appointments on the go, access records remotely, send exercise videos, and accept online bookings (she even sees bookings come through at 10pm). The result is less paper and after-hours admin, faster client communication, positive intake-form feedback, improved rehab delivery via Physitrack, and a more professional, scalable practice that fits around her family life.

Byford Physiotherapy

Alison Wheatley

Byford Physiotherapy