Case Study: Confirm Testing achieves rapid deployment of home COVID-19 antibody testing via telehealth with Power Diary

Home Testing for COVID19 Made Possible with Telehealth

Confirm Testing, founded by Toby Nicol, launched a home COVID-19 antibody testing service to give people a safe, at-home way to find out “Have I had COVID-19?” The challenge was delivering accurate, nurse‑administered tests while complying with guidelines that required qualified NHS nurses (band 7+) to oversee testing — all without patients leaving their homes. To enable this model, Confirm Testing chose Power Diary and its Telehealth and practice‑management tools as the backbone of the service.

Power Diary was implemented to automate orders, send templated confirmation and consent emails with linked fields that populate client records, provide a client portal for booking Telehealth nurse sessions, and allow nurses to record results directly. This streamlined workflow let Confirm Testing launch within six weeks and scale to thousands of at‑home tests; about 20% of tests have been positive so far, and anonymised results are contributing to NHS clinical trials. Power Diary’s platform therefore both simplified operations and enabled rapid, compliant delivery of the service.