Case Study: Opaa! retains customers and enables Microsoft 365 collaboration with Powell Software

Opaa - Customer Case Study

Opaa, a fast‑growing K‑12 food management company serving hundreds of schools and over 250,000 children, was struggling with on‑premises, email‑centric workflows that hindered collaboration, prolonged incident resolution and risked customer satisfaction. To modernize on Microsoft 365 and improve communication and coordination, Opaa engaged partners including Valorem Reply and implemented Powell Software’s Powell365 SharePoint Intranet (using the Powell Manager design tool) to deliver a ready‑made, brand‑aligned digital workplace.

Powell Software’s Powell365 solution was used to build a user‑led, mobile‑enabled SharePoint intranet that integrated with Valorem Reply’s custom incident management workflows and Power Apps, enabling real‑time incident capture, automated notifications and multimedia attachments. The combined deployment accelerated incident resolution, increased executive transparency, enabled field mobile access, provided a secure cloud foundation for future app migrations, and included adoption and change‑management plans to maximize usage and ROI.

Opaa

Craig Cohen

Executive Vice President