Case Study: Quest Diagnostics achieves a centralized, engaging digital workplace and improved communication, collaboration and information management with Powell Software

How Quest Diagnostics Created A Centralized Online Space For 46,000 Employees

Quest Diagnostics, a global diagnostics company with 46,000 employees, needed a central digital workplace to help staff search, share and discuss news and relevant content across many offices. Quest partnered with Powell Software to implement a branded, low-code/no-code intranet and digital workplace solution (including Powell Manager for template updates) to modernize collaboration and the employee experience.

Powell Software delivered a Powell Software digital workplace that introduced multi-way conversations (comments, likes, shares), improved search and a move toward a single source of truth, and tools and training (including a "Geek Bar") to boost cross‑functional collaboration. As a result, Quest saw improved communication, collaboration and information management across its workforce, greater transparency and employee engagement, and streamlined knowledge discovery — with ongoing search and taxonomy enhancements planned by Powell Software.

Quest Diagnostics