Case Study: Carrefour Voyages boosts agency communication and achieves 81% intranet adoption with Powell Software (Powell Intranet)

How Carrefour Voyages Made Their Intranet A Real Business Support And A Powerful Communication Tool

Carrefour Voyages, a travel network of 500 advisors across 137 sales outlets, faced fragmented, outdated internal communications and needed a fast, intuitive portal to deliver real-time information to agencies and customers—an issue made more urgent by the Covid crisis. They chose Powell Software’s Powell Intranet (rolled out as the "Wikiss" portal) to replace a 30‑year‑old intranet and centralize information with a simple contributor and user experience.

Powell Software, working with partner Expertime, delivered the turnkey intranet in two months remotely, providing an intuitive interface, powerful search, live alerts, CRM integration and easy contribution. The solution drove measurable impact: +81% adoption of the intranet, +82% of employees feeling connected from a distance, faster access to structured real‑time information, better team alignment and modernized operational processes, and an overall recommendation score of 8/10.

Carrefour Voyages

Laurence Bastet

Project & Internal Communication Director