Case Study: Large Local Council achieves 87% employee adoption of a modern intranet for 650 agents with Powell Software

How A Local Council Created A Modern Intranet For 650 Agents

Large Local Council, a regional authority covering 15 towns and nearly 200,000 residents, was hampered by a ten-year-old intranet that had become a difficult-to-search storage space. With 650 agents across roughly 20 sites — including many deskless roles — the council needed a modern, branded, mobile-accessible platform. They chose Powell Software’s Powell Intranet to design a fully customizable digital workplace on top of their Microsoft 365 environment.

Powell Software implemented Powell Intranet with a SharePoint overlay, delivering role-targeted content, a central resources hub, mobile access for field agents, and restricted back-office editing for key departments. The new intranet drove +87% employee adoption, sped up new-employee onboarding, improved information sharing and engagement, and earned a user satisfaction rating of 8—helping the council simplify access to documents and better connect its dispersed workforce.