Case Study: RSL LifeCare achieves a connected workforce and easy access to policies with Powell Software's Powell Intranet

Connecting A Distributed Workforce With ''your Cooee'' The Virtual Front Door To Rsl Lifecare

RSL LifeCare, a charitable senior‑living provider caring for over 7,500 residents with more than 4,000 staff across 28 retirement villages and aged care homes, faced an outdated on‑premise intranet that was hard to use and inaccessible to a highly distributed and deskless workforce. Needing easier access to policies to meet government requirements and a single, user‑friendly hub for staff, RSL LifeCare selected Powell Intranet from Powell Software (implemented with Synergy) to replace the legacy system.

Powell Software’s Powell Intranet, built on Microsoft 365 and branded as “Your Cooee,” was implemented with staged content migration and a soft launch before a full rollout in about four months; deskless staff gained read‑only mobile access for timely news and alerts. The result is a central “fountain of knowledge” that improved document access and searchability, strengthened file‑maintenance processes, became the first place employees visit each morning, connected 4,000+ staff across 28 sites, and served as a critical communications channel during COVID lockdowns.

RSL LifeCare

Ainslie Page

Digital Marketing Manager