Case Study: Great Jones achieves real-time, high-touch customer engagement with Postscript

Great Jones - Customer Case Study

Great Jones wanted a more immediate, conversational way to help shoppers and turn site and social traffic into real interactions. To solve that challenge they implemented Postscript’s two‑way SMS capabilities, placing a text number sitewide and in Instagram CTAs so customers could message questions and get live responses.

Using Postscript, Great Jones runs a small, high‑touch texting operation (one primary CX manager with office support) that answers cooking and product questions in real time. The Postscript-powered program delivered faster response times, visibly higher customer engagement from site and Instagram CTAs, and earned coverage in outlets like TechCrunch and Modern Retail.

Great Jones

Sierra Tishgart

Co-Founder