Case Study: Mojang achieves reliable order-confirmation delivery and fewer support tickets with Postmark

Why Hit Indie Game Developers of Minecraft Rely on Postmark

Mojang, the indie studio behind Minecraft, was struggling to support rapid growth: license order confirmation emails were getting lost and support tickets for missing purchase confirmations were piling up. Web developer Tobias Mollstam turned to Postmark, using its Delivery and Open Tracking features to solve their transactional email problems.

Postmark replaced Mojang’s ad hoc dedicated mail machine with a reliable transactional email service that took only minutes to integrate and provides real-time delivery metrics. As a result, Mojang regained reliable confirmation delivery, reduced support load for lost purchases, and can now handle the high volume of sales (hundreds of copies per hour) with confidence thanks to Postmark.

Mojang

Tobias Möllstam

Web Developer