Case Study: Proposify achieves reliable, timely proposal delivery and eliminates email support tickets with Postmark

Proposify banks on Postmark’s reliability

Proposify, led by CEO Kyle Racki, is a proposal-management platform that depends on email for user verification, team invites, notifications, and sending time-sensitive proposals. After recurring delivery failures and delays with their previous provider harmed customer trust and productivity, Proposify switched in June 2015 to Postmark and began using Postmark’s transactional email services (Delivery and Open Tracking).

Postmark’s easy-to-integrate API, delivery diagnostics, open tracking, and straightforward admin tools gave Proposify visibility into bounces and opens and the ability to notify customers when delivery fails. The result: delivery reliability improved dramatically — support tickets about email delivery plummeted to zero, queued send delays disappeared, and Proposify regained customer trust and faster sign-offs thanks to Postmark.

Proposify

Kyle Racki

Co-Founder