Case Study: Asana achieves reliable, fast two-way email infrastructure with Postmark

Powering two-way email infrastructure for Asana and their customers

Asana relies on email as a core pillar of its team communication platform and needed reliable two-way email handling after experiencing inbound delays of up to 12 hours several times a year and little visibility from their previous provider. To address this, Asana turned to Postmark, using Postmark’s Delivery and Inbound services to support both sending and processing incoming messages.

Postmark implemented transactional-focused inbound processing, clear documentation, and responsive support that acts like an extension of Asana’s team. Since migrating to Postmark, Asana reports only one minor incident (~30 minutes delay) versus the prior multi-hour outages, with improved visibility, faster issue communication, and greater overall reliability from Postmark.

Asana

Cliff Chang

Product Engineer