Case Study: LiveChat achieves scale to 10,000 customers and reliable 200k/day transactional email delivery with Postmark

Postmark helped LiveChat scale to 10,000 customers

LiveChat, a company that builds real-time customer support software, was struggling with maintaining an on-premise email solution and reliably delivering transactional messages as they grew. They turned to Postmark for a managed, API-driven email service (Delivery, Inbound, Open Tracking) to eliminate maintenance overhead and ensure time-sensitive messages like password resets and chat transcripts reached customers.

Postmark implemented a set-and-forget transactional email platform with outbound delivery, inbound processing, bounce handling, spam complaint reports and open tracking, integrated into LiveChat’s systems via API. The result: LiveChat scaled to roughly 200,000 transactional emails per day and grew the business to 10,000 customers with higher deliverability confidence, less operational burden, and better reporting for development and support teams.

LiveChat

Bartosz Olchowka

Head of Development