Case Study: Best Local Reviews achieves instant, reliable inbox delivery and drastically fewer support tickets with Postmark

Email delivery issues are no longer a concern for Best Local Reviews

Best Local Reviews, a platform that helps businesses generate genuine online reviews, faced persistent email deliverability problems—messages landing in spam, slow delivery, and repeated blacklist headaches after trying six other providers. To fix this, Best Local Reviews turned to Postmark, adopting its Delivery, Open Tracking, and Bounce Handling features for transactional emails.

Postmark immediately resolved delivery issues: every transactional email began arriving in users’ inboxes instantly, and Best Local Reviews moved all outgoing transactional mail to Postmark while using bounce, spam complaint, and open webhooks to alert customers. The result was a dramatic drop in email-related support tickets—from a daily burden to virtually none—faster, reliable delivery, and fewer deliverability headaches thanks to Postmark.

Best Local Reviews

Josh Sommers

Lead Developer