Case Study: 1Password achieves reliable delivery of license files and purchase receipts with Postmark

1Password creators trust Postmark for delivering license and receipts

1Password creators Agile Web Solutions needed a trustworthy transactional email solution to reliably deliver customers’ purchase receipts and license files, so they turned to Postmark’s Delivery service. The team’s challenge was ensuring dependable delivery and gaining visibility into their email volume and bounce activity for better customer follow-up.

Postmark was set up quickly (Dave Teare reported the first test working in under 10 minutes) and its tagging and bounce-detection features gave Agile Web Solutions clear business intelligence and proactive alerting for customer service. By using Postmark, 1Password gained reliable delivery of receipts and licenses, immediate insight into how many emails they send and why, and the ability to act on bounces to improve customer support.

1Password

Dave Teare

Founder