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Case Study: WhatsApp achieves faster developer onboarding and a better API experience with Postman
A Postman Case Study
WhatsApp prioritizes quality developer experiences with Postman
WhatsApp, a leading global messaging platform, sought to create a quality developer experience for its WhatsApp Business Platform Cloud API. The challenge was to drastically reduce the lengthy onboarding time for developers, which could take days to reach a basic starting point, and to streamline the process of integrating new APIs without requiring excessive time spent reading documentation.
WhatsApp partnered with the Postman API Platform to solve this. Using Postman's pre-filled variables and collections, onboarding was reduced to minutes, allowing developers to send test messages almost immediately. The solution also provided uniform API documentation and a public workspace to fuel collaboration. As a result, WhatsApp achieved a streamlined, developer-friendly experience with a significantly expedited time-to-value for its users.
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Marco Wirasinghe
Head of Product and Developer Experience