Case Study: Quotient achieves faster, more efficient API support and reduced ticket load with Postman

Quotient Optimizes API Support Operations on Postman

Quotient, the leading digital promotions, media, and analytics company, needed to support a large, high‑velocity API portfolio used by many internal and external clients where milliseconds matter for e‑commerce offers. To streamline support, documentation, and troubleshooting for hundreds of APIs, Quotient adopted the Postman API platform, using Postman Collections, environments/variables, and custom API documentation.

Postman provided a centralized hub for self‑service access, executable collections shared across development and production, faster environment switching for troubleshooting, and customer‑specific API docs, enabling better cross‑team collaboration. As a result, Postman helped Quotient reduce their ticket load and significantly increase support productivity within two years, improving time‑to‑resolution and operational efficiency.

Quotient

Vishal Kakkar

Senior Technical Account Manager