Case Study: loveholidays speeds up checkout with Postcoder

Speeding up the checkout process for dream holidays

Loveholidays, an online holiday booking platform, needed to speed up and improve the accuracy of its checkout process. The challenge was to make this necessary step as quick and seamless as possible for customers. To solve this, they turned to the vendor Postcoder and implemented its address lookup API.

Postcoder provided a simple, performant API that was integrated in under a day, replacing the old system. The solution resulted in a faster and more accurate checkout for online customers and telephone operators. The measurable impact is a more efficient process that supports loveholidays' high volume of bookings, which exceeded half a million in 2020. The company also plans to implement more of Postcoder's features to further improve the customer experience.

Loveholidays

David Annez

Head of Engineering