Case Study: Capquest improves customer contact data quality with Postcoder

Capquest uses Postcoder to stay in touch with its customers

Capquest, a credit solutions provider, needed a way to capture higher quality customer contact data and reduce form completion time during a major upgrade of its online portal. The company sought a trustworthy API solution for address lookup and form validation, which led them to the vendor Postcoder.

The solution was to integrate Postcoder's single API, which provided address autocomplete, email validation, and phone number verification. The integration was straightforward due to excellent documentation, and the tool provided a cost-effective, flexible payment plan. This allowed Capquest to successfully capture high-quality data from its customers, keeping the project on track and simplifying the process for both the business and its users.

Capquest

Carl Horn

Head of Digital Servicing and Customer Transformation