Case Study: Dubai Islamic Bank streamlines case tracking and SLA compliance with PositiveEdge SharePoint

Dubai Islamic Bank streamlines hundreds of monthly cases with PositiveEdge

Dubai Islamic Bank's regulatory and compliance department, Dar Al Sharia, was managing hundreds of monthly case requests manually with files and Excel sheets. This inefficient process did not scale with their growth, leading to frequent service level agreement (SLA) breaches and hindered tracking. They approached their IT department for an automated solution, which led them to partner with vendor PositiveEdge.

PositiveEdge designed a SharePoint farm and developed a Case Tracking System as the first business process automation site on this new platform. The solution provided online case management, automated approval workflows, and SLA tracking with alerts. This streamlined the entire case lifecycle, resulting in improved adherence to SLAs and accurate, faster reporting for Dubai Islamic Bank. The new SharePoint platform also increased IT asset leverage and adoption, generating interest from other departments to host their applications.

Dubai Islamic Bank