Case Study: Plains Commerce Bank achieves up to 90% faster mortgage loan boarding with PortX

Plains Commerce Bank cuts mortgage loan boarding time by 90% with PortX

The customer, Plains Commerce Bank, faced a significant operational challenge in manually boarding funded mortgage loans from its Encompass loan origination system into its Fiserv Precision core platform. This process was highly intensive, prone to errors, and required substantial staff time to manage. To modernize this function, the bank partnered with vendor PortX to implement an automated, API-driven integration built on the PortX Platform.

PortX's solution orchestrated the direct flow of loan data, eliminating manual rekeying and surfacing actionable error details. This streamlined operations, improved data consistency, and reduced reconciliation efforts. As a result, Plains Commerce Bank improved its efficiency by up to 90%, drastically reducing the time required for loan boarding and fundamentally changing how the bank runs its operations.

Plains Commerce Bank