Case Study: SiteGPT achieves enterprise-grade AI support reliability with Portkey

How SiteGPT built an enterprise-grade AI support platform

SiteGPT, a provider of AI-powered customer support chatbots, faced significant infrastructure challenges as it scaled from a small project to serving thousands of enterprise customers. Their need to support multiple LLMs, ensure perfect reliability, and maintain granular observability for millions of requests led them to implement Portkey's AI Gateway and observability tools.

Portkey provided a centralized infrastructure layer with seamless model switching, built-in rate limit handling, and enterprise-grade logging. This solution enabled SiteGPT to successfully process 6 billion tokens with high reliability, achieve a 5% reduction in support tickets for clients, and maintain strict uptime across all deployments, all while simplifying their operational overhead.

SiteGPT

Bhanu Teja Pachipulusu

Founder