Case Study: Manulife Bank achieves rapid Manulife One launch and cuts account origination from days to 20 minutes with Portfolio Plus

Manulife Bank - Customer Case Study

Manulife Bank, Canada’s first virtual bank, set out to launch Manulife One—an “all‑in‑one” account that combines borrowing, savings and income to accelerate mortgage payoff and improve financial flexibility. The challenge was twofold: there was no existing Canadian software to support this novel product, and independent financial advisors were unfamiliar with credit products and hesitant to recommend the change. To develop and market Manulife One, Manulife Bank partnered with Portfolio Plus, leveraging Portfolio+ banking software and the vendor’s services.

Working closely with Portfolio Plus, Manulife Bank co‑developed the Manulife One product and an electronic messaging interface that tied Portfolio Plus to credit bureaus, imaging, government agencies and internal systems. The implementation reduced origination time from days to as little as 20 minutes, cut costs and errors, improved advisor confidence and customer satisfaction, and helped drive Manulife Bank’s growth to more than $15 billion in assets. Portfolio Plus’s ongoing support through its services group also accelerated product adoption and operational scaling.

Manulife Bank

Roman Fedchyshyn

President