Case Study: Bishopstown Credit Union achieves 24/7 real-time banking and global debit card access with Portfolio Plus

Bishopstown Credit Union - Customer Case Study

Bishopstown Credit Union, a community lender with over 24,000 members, faced a need to modernize retail services—members wanted 24/7 global access to cash, online account management, and better fraud and regulatory controls. To meet these challenges they selected Portfolio Plus and its real-time banking system built on the Progress OpenEdge platform to replace legacy, manual and third‑party processes.

Portfolio Plus delivered an integrated, real‑time platform that enabled Ireland’s first credit union debit card (usable at 26 million MasterCard locations), instant text alerts, full online banking, automated cheque and payroll reconciliation, and enhanced compliance and fraud reporting. The result: 24/7 global access (cards used on every continent), elimination of large manual tasks (previously 500–600 cheques reconciled weekly by hand), freed-up staff hours without new hires, and recognition from regulators and local government—demonstrating clear operational and member-service improvements driven by Portfolio Plus.

Bishopstown Credit Union

Ray Kenny

Chief Executive Officer