Case Study: Gateway Container Line achieves 60-90% less manual tracking with Portcast

How Gateway Container Line, leading freight forwarder in Indonesia, benefits from using Portcast

Gateway Container Line, a leading freight forwarder in Indonesia, struggled with a tedious, manual container-tracking process that required checking each shipping line for every customer and shipment. This often took 5 minutes to 1 hour per shipment, and unreliable or outdated updates from carriers caused frustration for end customers. Gateway turned to Portcast’s Real-Time Container Tracking and Predictive Visibility solutions to improve visibility.

With Portcast, Gateway gained a consolidated, real-time view of container events, vessel schedules, live geolocation, and reliable ETAs, plus delay-risk insights to plan ahead. Portcast helped Gateway cut manual tracking time by 60–90%, save more than 600 hours and over USD 6,000 annually, and achieve a 1.5x return on investment. Gateway also tracked over 2,000 containers, improved customer satisfaction, and was able to share shipment visibility directly through its website using Portcast APIs.

Gateway Container Line

Panji

Business Development and Research