Case Study: MIWA (Motor Industry Workshop Association, South Africa) achieves up to 3 extra visits per day and 15–18% less mileage with portatour

UP To 3 Additional Visits Per Day, Less Mileage And 3 Hours Planning Time Saved Each Week

MIWA, the Motor Industry Workshop Association of South Africa representing over 2,500 independent workshops, faced large, diverse territories and a time-consuming manual planning process for its field reps. Before working with portatour, reps spent about three hours a week planning, drove excessive miles, and still struggled to meet agreed customer call frequencies across urban and rural areas.

portatour’s route-planning and CRM solution was implemented quickly (data upload and training in three short meetings) and moved routing to reps’ smartphones. portatour cut planning to the push of a button, saved about three hours per week, reduced mileage by 15–18%, enabled 1–3 extra visits per rep per day (roughly 2,500 additional visits a year across six reps), and shortened travel time between visits—also providing offline access and continuity during COVID-19.

MIWA

Pieter Niemand

National Director