Case Study: Remmers achieves more customer calls and lower mileage with portatour

Two additional sales calls per day and a 20% reduction in mileage thanks to automatic route planning

Remmers, a family-owned manufacturer of chemical construction products, wood paints, coatings, and industrial lacquers, needed a better way to structure field sales route planning and maintain regular customer contact across large territories. The company had previously used portatour, but after its CRM setup changed, it returned to portatour® because the integrated route-planning capabilities were more advanced and better suited to the sales team’s daily work.

portatour implemented automatic data exchange with SAP C4C via API and rolled out the tool through training sessions and a phased relaunch. The result was a smoother daily workflow for Remmers’ field reps, with about two additional customer calls per day, roughly 400 extra calls per rep per year, 8,000 miles saved, and around 20% lower fuel costs, while also reducing evening planning and reporting work.

Remmers

Bernd Eilers

CRM Project Manager