Case Study: Karndean Designflooring increases customer calls by 30% with portatour

Karndean Designflooring boosts customer calls by 30% with portatour

Karndean Designflooring, a UK-based manufacturer of luxury vinyl flooring, faced a challenge in efficiently managing its field sales team. Their manual route planning process, which relied heavily on individual experience and Google Maps, became inconsistent and difficult to scale as the company grew. This created onboarding difficulties and hindered performance. To address this, they implemented the portatour automatic route planning solution.

The implementation of portatour was completed in just two days and required only one hour of training for new users. The browser-based system automated the scheduling process, freeing up the sales team to focus more on customer contact. As a result, Karndean achieved a 30% increase in customer calls and established a much more consistent, data-driven approach to field sales management, making portatour a key component of their operational excellence.

Karndean Designflooring