Case Study: Trupanion achieves 20% more weekly visits with portatour

20% More Visits Per Week With Lightning-fast Route Planning

Trupanion, a pet medical insurance provider with more than 120 territory partners, needed a better way to manage field visits and route planning. Before using portatour®, the team relied on manual schedules and spreadsheets, which made planning inflexible, time-consuming, and difficult to update dynamically.

Trupanion implemented portatour® route planning in a few weeks, overcoming initial resistance to change. With portatour®, Trupanion increased address coverage from about 80% to 95%, saved one day of planning time each week, and achieved 20% more visits per week, making the field team more productive and customer-focused.

Trupanion

Ian Henry

VP Field Sales