Case Study: TeleOne boosts customer satisfaction with PortaOne PortaSwitch

TeleOne boosts customer satisfaction to 90% with PortaOne

TeleOne, a Colombian ITSP and leader in the Latin American VoIP market, faced a technical infrastructure that hindered its growth. Their available tools were inwardly focused and failed to provide the real-time, customer-facing management capabilities their business clients desired. To solve this, TeleOne selected PortaOne's PortaSwitch, a converged software platform.

PortaOne's PortaSwitch provided an all-in-one solution that combined several platforms into one, reducing complexity and cost for TeleOne. The implementation allowed TeleOne's customers to self-manage their billing and services, which was a key desire. This resulted in a customer satisfaction rate of 90%, a significant increase from their pre-PortaSwitch levels. PortaOne's solution also provided high uptime, robust failover capabilities, and crucial real-time technical support.

TeleOne