Case Study: A1 delivers flexible Microsoft Teams phone integration with PortaSwitch from PortaOne

PortaSwitch integrated with Microsoft Teams by Dutch telco A1

The customer, Dutch telco A1, faced the challenge of preventing client loss as businesses sought remote office solutions, specifically Microsoft Teams integrations. Many clients were deterred by the high cost of using Microsoft Teams as a full PBX. To address this, A1, powered by PortaSwitch, needed a flexible, cost-saving solution that combined the best of both platforms.

PortaOne provided a mix-and-match solution where calls are routed through the PortaSwitch-based IP PBX, with only specific traffic sent to Microsoft Teams. This allowed A1's clients to purchase Microsoft licenses only for necessary employees, resulting in significant cost savings and improved customer retention. For A1, this solution became a critical source of new revenue and a way to survive in a competitive market, with the product bringing in revenue shortly after its launch at the start of the COVID-19 pandemic.

A1

Harry Dijkstra

Chief Executive Officer