Case Study: Cipherwave’s TalkTalk achieves scalable VoIP growth and automation with PortaOne’s PortaSwitch

PortaSwitch BSS & softswitch platform eases growing pains for South African telecom

The South African telecom provider TalkTalk, a joint venture of CipherWave and Vlocity Communications, faced significant challenges scaling its VoIP services. Its original softswitch could not handle the growing number of concurrent calls, and excessive manual operations for billing and reporting were creating a strain on staff. Seeking a scalable and automated solution, TalkTalk turned to vendor PortaOne and its PortaSwitch unified softswitch and Business Support System (BSS).

PortaOne's PortaSwitch provided a single solution that automated billing, invoicing, and reporting, drastically reducing manual workloads. The platform's scalability eliminated network capacity limits, and its robust API simplified administrative and technical tasks. As a result, TalkTalk achieved a new level of operational flexibility and reduced operating expenses. The solution was so successful that its use was extended to parent companies CipherWave and Vlocity Communications.

Cipherwave

Jonathan Mason

CEO