Case Study: RingLogix supports COVID-19 testing call center with PortaOne PortaSwitch

PortaSwitch-based high capacity SIP Trunks support a COVID-19 testing site

RingLogix, a white-label VoIP provider, needed to rapidly scale capacity for a call center it was donating to a COVID-19 testing site in Florida. Their challenge was to quickly support a massive increase in demand for concurrent calls without incurring prohibitive per-subscriber licensing fees. The solution was powered by PortaOne's PortaSwitch platform.

PortaOne's solution, with its unlimited licensing model and no per-subscriber fees, enabled RingLogix to instantly scale the call center's capacity from 100 to 600 concurrent lines in minutes. This allowed the automated IVR system to handle the high volume of calls for scheduling tests. As a result, the city and county were able to use this high-capacity, donated service as a model for improving their COVID-19 testing operations.

RingLogix

Albert Diaz

Founder and CEO