Case Study: Redworks enables emergency control room staff to work from home in one week with PortaOne's PortaSwitch

PortaSwitch-based emergency service solution in just one week

The customer, Redworks, a VoIP provider from the Netherlands, faced the challenge of enabling emergency service dispatchers to work from home during the COVID-19 outbreak. They needed a secure and reliable solution that met the highest safety standards, as a standard home internet connection was not an option. Partnering with vendor PortaOne and using their PortaSwitch platform, Redworks was tasked with creating this critical solution rapidly.

Using PortaOne's PortaSwitch in a geo-redundant configuration, Redworks built a secure LTE-based package for dispatchers. The PortaOne solution handled user authentication, billing, and call routing, allowing Redworks to deploy a fully automated service in just one week. This enabled emergency control room personnel to work remotely with a secure connection, ensuring uninterrupted emergency services during the pandemic.

Redworks