Case Study: United Group grows fixed telephony with PortaSwitch from PortaOne

PortaOne platform helps United Group succeed even in decreasing markets

The United Group, a major telecommunications provider operating in Slovenia, Bosnia, and Serbia, faced the challenge of a legacy fixed telephony platform that limited its growth. Their old system only provided basic calling services and lacked modern features, preventing them from offering value-added or B2B services. To pursue new opportunities and scale their business, they chose to migrate their infrastructure to the PortaSwitch platform from vendor PortaOne.

PortaOne implemented its PortaSwitch platform, which provided the United Group with a flexible and scalable telephony solution. This enabled the immediate launch of new services like voicemail, call forwarding, and a highly successful cloud PBX offering. The results were significant growth in their subscriber base and the ability to enter new markets from scratch without large initial investments. The open nature of PortaSwitch also allowed for extensive customization, including a profitable integration with MS Teams, helping the United Group succeed even in a declining fixed telephony market.

United Group

Marko Miletić

United Group