Case Study: Malawi Telecommunications Limited achieves flexible VoIP and cloud PBX transformation with PortaOne

PortaOne and MTL Bring Flexibility to Malawian Telco Customers

Malawi Telecommunications Limited (MTL), a major information and communication technology company, faced the challenge of needing to evolve its services, including launching a new LTE system, with an outdated and expensive billing platform that was incompatible. With limited resources, MTL needed a flexible and cost-effective solution to modernize without a complete infrastructure overhaul and turned to PortaOne for assistance.

PortaOne provided its PortaBilling platform, which served as a flexible online charging system. This allowed MTL to create customized billing processes for its residential market and later expand into enterprise services like cloud PBX. The solution was highly cost-efficient as MTL could do much of the development work in-house using PortaOne's well-documented systems and responsive support. The results included the successful migration of customers to VoIP and the launch of Malawi's first locally offered cloud PBX service, giving businesses a modern, hardware-free communications solution.

Malawi Telecommunications Limited

Kondwani Masiye

Head Of Business Development